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Note: the current version of the following document is available here:
https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=emr_n
a-c05054565

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c05054565
Version: 2

HPSBMU03562 rev.2 - HPE Service Manager using Java Deserialization, Remote
Arbitrary Code Execution

NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.

Release Date: 2016-03-21
Last Updated: 2016-03-24

Potential Security Impact: Remote Arbitrary Command Execution

Source: Hewlett Packard Enterprise, Product Security Response Team

VULNERABILITY SUMMARY
A vulnerability in Apache Commons Collections for handling Java object
deserialization was addressed by HPE Service Manager. The vulnerability could
be exploited remotely to allow code execution.

References:

CVE-2016-1998
PSRT110060

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41
Server, Web-Tier, Windows Client, Service Request Catalog

BACKGROUND

CVSS 2.0 Base Metrics
===========================================================
  Reference              Base Vector             Base Score
CVE-2016-1998    (AV:N/AC:L/Au:N/C:P/I:P/A:P)       7.5
===========================================================
             Information on CVSS is documented
            in HP Customer Notice: HPSN-2008-002

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange Markus
Wulftange of Code White GmbH for reporting this vulnerability to
security-alert@hp.com.

RESOLUTION

HPE has made the following mitigation information available to resolve the
vulnerability in HPE Service Manager:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsea
rch/document/KM02176993

or upgrade as per below:

For 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, Upgrade to SM 9.35 P4:

SM9.35 P4 package, SM 9.35 ServiceRequestCatalog 9.35.0015 p4 -
https://softwaresupport.hpe.com/km/KM02143502

SM 9.35 AIX Server 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143332

SM 9.35 HP Itanium Server 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143206

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143388

SM 9.35 Linux Server 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143530

SM 9.35 Solaris Server 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143276

SM 9.35 Windows Server 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143589

SM 9.35 Webtier 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143447

SM 9.35 Windows Client 9.35.4001 p4 -
https://softwaresupport.hpe.com/km/KM02143645

For 9.40, 9.41, Upgrade to SM 9.41.P2:

SM9.41.P2 package, Service Manager 9.41.2003 p2 - Server for AIX -
https://softwaresupport.hpe.com/km/KM02056235

Service Manager 9.41.2003 p2 - Server for HP-UX/IA -
https://softwaresupport.hpe.com/km/KM02056249

Service Manager 9.41.2003 p2 - Server for Linux -
https://softwaresupport.hpe.com/km/KM02056261

Service Manager 9.41.2003 p2 - Server for Solaris -
https://softwaresupport.hpe.com/km/KM02056333

Service Manager 9.41.2003 p2 - Server for Windows -
https://softwaresupport.hpe.com/km/KM02056309

Service Manager 9.41.2003 p2 - Web Tier -
https://softwaresupport.hpe.com/km/KM02056291

Service Manager 9.41.0017 p2  ServiceRequestCatalog -
https://softwaresupport.hpe.com/km/KM02056377

Service Manager 9.41.2003 p2 - Windows Client -
https://softwaresupport.hpe.com/km/KM02056321

HISTORY
Version:1 (rev.1) - 21 March 2016 Initial release
Version:2 (rev.2) - 24 March 2016 Changed CVSS score, credited researcher

Third Party Security Patches: Third party security patches that are to be
installed on systems running Hewlett Packard Enterprise (HPE) software
products should be applied in accordance with the customer's patch management
policy.

Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HPE Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert@hpe.com.

Report: To report a potential security vulnerability with any HPE supported
product, send Email to: security-alert@hpe.com

Subscribe: To initiate a subscription to receive future HPE Security Bulletin
alerts via Email: https://www.hpe.com/support/Subscriber_Choice

Security Bulletin Archive: A list of recently released Security Bulletins is
available here: https://www.hpe.com/support/Security_Bulletin_Archive

Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HPE General Software
HF = HPE Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX

Copyright 2016 Hewlett Packard Enterprise

Hewlett Packard Enterprise shall not be liable for technical or editorial
errors or omissions contained herein. The information provided is provided
"as is" without warranty of any kind. To the extent permitted by law, neither
HP or its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits; damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice. Hewlett
Packard Enterprise and the names of Hewlett Packard Enterprise products
referenced herein are trademarks of Hewlett Packard Enterprise in the United
States and other countries. Other product and company names mentioned herein
may be trademarks of their respective owners.

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